Terms and Conditions

Payments

Moonvalley accept payments with VISA, MASTERCARD, AMEX or PAYPAL. When paying by card you must enter the card number, the expiry date and CVC code

Prices

Prices in the Moonvalley Store are inclusive of VAT. We are updated with the new VAT regulations per country as of July 1st 2021.
VAT is included in the price of all goods at Moonvalley. Food has a VAT of 12%. Other products and shipping costs have a VAT of 25%. If the VAT rate were to change, we reserve the right to change the price according to the corresponding VAT rate.

SHIPPING

FREE SHIPPING on orders over 100€ to Belgium, Bulgaria, Croatia, Czechia, Estonia, France, Ireland, Latvia, Lithuania, Netherlands, Poland, Spain (50 of 82 provinces), Slovakia, Slovenia, and Italy.

All shipments will be sent with DHL. Shipping fees may vary depending where you live and on order value.
The package is delivered to your address (letter parcel) or the closes service point (DHL). The customer is responsible to check where the nearest service point for DHL is. When the order is sent, the products are packed the same day and shipped as quickly as possible to you.

DELIVERIES

Orders placed before noon are packed and shipped the same day. With current partners (DHL) you usually receive your parcel within 1-4 days. During promotions or unexpectedly large demand on any product, it may, however, take a little longer.

ORDER CONFIRMATION

Once we receive your order we will send you a confirmation e-mail with information about your order. Please check your order confirmation and make sure everything is correct. If you have any questions, please contact us immediately. Save the order confirmation and record your customer number/order number.

RETURN POLICY

As a customer you are entitled to return your items within 30 days after the goods are received, but only if the packaging is intact and the item is unused. Reimbursement is made at 100% of the price. The customer is responsible for return shipping costs. Contact us before you return an item here.

RECLAMATION

If the package is damaged on delivery, file your complaint directly at your delivery point. You should always inspect your products when you receive them. For reclamations, we pay for the freight costs. Contact us before you return a reclamation here.

UNCLAIMED PACKAGES

If for any reason you do not pick up your package we will charge you for the cost of return shipping, handling, etc. You will be charged a minimum fee of €20 for unclaimed parcels.

CORRECTION OF INCORRECT PUBLICATIONS

Moonvalley reserves the right to retroactively correct prices, texts that have been printed/written incorrectly on our website, on products or in other appropriate media. We also reserve the right of inventory changes and possible technical error in the webshop, browser or server.

FORCE MAJEURE

Moonvalley is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to a releasing circumstance as described below and the circumstance prevents, hinders or delays fulfillment. These releasing circumstances include, among others, government action or omission, new or amended legislation, conflict in the employment market, embargo, fire, flood, sabotage, accidents of major scope or other types of natural disaster. Force majeure includes government decisions that affect the market and products negatively, such as restrictions by indication, warning labels, sales bans etc., an abnormal decline in the market or if the company is subjected to criminal activity that affects business operations

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