Shipping & Returns

FREE SHIPPING on orders over 100€ to Belgium, Bulgaria, Croatia, Czechia, Estonia, France, Ireland, Latvia, Lithuania, Netherlands, Poland, Spain (50 of 82 provinces), Slovakia, Slovenia, and Italy.

SHIPPING

All shipments outside Sweden will be sent with DHL. Shipping fees may vary depending where you live and on order value.
The package is delivered to your address (letter parcel) or the closes service point (DHL). The customer is responsible to check where the nearest service point for DHL is. When the order is sent, the products are packed the same day and shipped as quickly as possible to you.

DELIVERIES

Orders placed before noon are packed and shipped the same day. With current partners (Postnord/DHL) you usually receive your parcel within 1-4 days. During promotions or unexpectedly large demand on any product, it may, however, take a little longer.

ORDER CONFIRMATION

Once we receive your order we will send you a confirmation e-mail with information about your order. Please check your order confirmation and make sure everything is correct. If you have any questions, please contact us immediately. Save the order confirmation and record your customer number/order number.

RETURN POLICY

As a customer you are entitled to return your items within 30 days after the goods are received, but only if the packaging is intact and the item is unused. Reimbursement is made at 100% of the price. The customer is responsible for return shipping costs. Contact us before you return an item here.

RECLAMATION

If the package is damaged on delivery, file your complaint directly at your delivery point. You should always inspect your products when you receive them. For reclamations, we pay for the freight costs. Contact us before you return a reclamation here.

UNCLAIMED PACKAGES

If for any reason you do not pick up your package we will charge you for the cost of return shipping, handling, etc. You will be charged a minimum fee of €20 for unclaimed parcels.