Moonvalley Store is operated by the company MV Farm AB also called "Moonvalley".
In the Moonvalley Store it should be easy to shop, that's why you as a customer have the following options: In the Moonvalley Store it is possible to pay with VISA, MASTERCARD, AMEX or PAYPAL. When paying by card you must enter the card number, the expiry date and CVC code.
As a business, kindly contact us here: https://shop.moonvalley.me/pages/contact-us
The prices in the Moonvalley Store are inclusive of VAT. Supplements and foods have a VAT rate of 12%. Other products and shipping have a VAT rate of 25%. If the tax rate changes, we reserve the right to change prices to the corresponding VAT rate.
4. Delivery times
We always try to ship your package as soon as possible, usually within 1-4 days. During promotions or unexpectedly large demand on any product, it may however take a little longer.
5. Delivery conditions and shipping rates
We at Moonvalley will work hard to offer you the best conditions for shipping. At the moment we are in a startup phase and it is very hard to negotiate good deals with the major suppliers in the Nordic countries and Europe. The minimum order value and shipping rates are set based on a “zero profit pricing” (in fact we are not fully covering our costs of shipping.) We will continue to lower the shipping rates as we grow.
Minimum order value €30 for all orders (we will not accept and process orders below €30.)
- Sweden, DHL Servicepoint with track and trace €3.90
- Denmark DHL Servicepoint with track and trace €5.90
- Finland DHL Servicepoint with track and trace €5.90
- Norway DHL Servicepoint with track and trace € 15.90
Letter parcel by Postnord and its partners €5.90
DHL Servicepoint with track and trace € 9.90
* Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and United Kingdom there are two shipping options.
The package is delivered to your address (letter parcel) or the closes servicepoint (DHL). The customer is responsible to check where the nearest servicepoint for DHL is. When the order is sent, the products are packed already the same day and shipped as quickly as possible to you. Therefore it is not possible to subsequently change the delivery address.
6. Service fees
Visa / EuroCard / MasterCard / Paypal: 0 SEK
7. Order confirmation
Once we receive your order we will send you a confirmation e-mail with information about your order. Please check your order confirmation and make sure everything looks right. If you have any questions please contact us immediately. Save the order confirmation and record your customer number/order number.
8. Return Policy
As a customer you are entitled to return your items within 30 days after the goods are received, but only if the packaging is intact and the item is unused. Reimbursement is made at 100% of the price. The customer is responsible for return shipping costs. Contact us before you return the product.
If the package is damaged on delivery, you should file your complaint directly at your delivery point. You should therefore always inspect your products when you receive them. For reclamations we pay for the freight costs. Contact us before you return an item here: https://shop.moonvalley.me/pages/contact-us
10. Unclaimed packages
If for any reason you do not pick up your package we will have to charge you for the cost of return shipping, handling etc. You will thus be charged a minimum fee of €20 for unclaimed parcels.
11. How to order
When you find an item you wish to order, click on the "Add" button next to the item. The item will then be added to your shopping cart which is displayed high up on the left of the page, where you can see how many items you have put in your cart and what the total cost of the products is. If you want to see which goods, and how many of each you have selected, etc., then click on the shopping cart icon. Here you can always change or remove products. When you are done, select "Checkout". If this is your first time shopping with us, you must now register as a customer. Enter your e-mail address as the user name and click on continue. Then fill out the "Register user information" and click ”continue”. Fields marked with * are mandatory. If you are already a customer with us you simply log in with your username and password. If you have forgotten your password please click the "password tool" link, there fill in your email address and we'll send an email. Verify that all information is correctly filled in, and then confirm your order. An order confirmation is then sent to your email address. If for any reason you have problems with shopping at our store, please contact us. You can find our contact information here: https://shop.moonvalley.me/pages/contact-us
12. Correcting incorrect publications
Moonvalley reserves the right to retroactively correct prices, texts that have been printed/written incorrectly on our website, on products or in other appropriate media. We also reserve the right of inventory changes and possible technical error in the web shop, browser or server.
13. Personal Information
Moonvalley is responsible for the processing of personal data that you as a customer submit to us. Your personal data will be processed with the intent of maintaining customer relations and for marketing purposes by companies other than Moonvalley. You can request that personal data is corrected, deleted or registered if you do not want the information to be used for direct marketing purposes.
14. Secure Socket Layers / Secure pages
Moonvalley Store uses Secure Socket Layers - SSL from that the customer signs up until s/he has confirmed their purchase at checkout. To protect financial and other information during transmission Secure Socket Layers, SSL, is often used. SSL can be used both to protect the information during transmission through encryption and also to authenticate the identity of the two constituent parties. The most common use of SSL is to verify the seller's identity. An SSL connection is characterized by a locked padlock in the browser's bottom and that the URL starts with https.
16. Force Majeure
Moonvalley is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to a releasing circumstance as described below and the circumstance prevents, hinders or delays fulfillment. These releasing circumstances include, among others, a government action or omission, new or amended legislation, conflict in the employment market, embargo, fire, flood, sabotage, accidents of major scope or other types of natural disaster. Force majeure includes government decisions that affect the market and products negatively, such as restrictions by indication, warning labels, sales bans etc., abnormal decline in the market or if the company is subjected to criminal activity that affects business operations.
17. Shopping hours
The Moonvalley Store is open around the clock. You can always email us or call during our business hours. Contact information can be found here: https://shop.moonvalley.me/pages/contact-us