Fraktpolicy

Shipping – and Minimum Order Value

We at Moonvalley will work hard to offer you the best conditions for shipping. At the moment we are in a startup phase and it is very hard to negotiate good deals with the major suppliers in the Nordic countries and Europe. The minimum order value and shipping rates are set based on a “zero profit pricing” (in fact we are not fully covering our costs of shipping.) We will continue to lower the shipping rates as we grow.We currently ship to Europe, US and Canada. We will let you know as soon as we have to possibility to ship to more markets. 


Minimum order value €10 for all orders (we will not accept and process orders below €10.)

Due to Covid -19 we have had to make some changes in our shipment.

- All shipments outside Sweden is with DHL, starting at 12.90
- Sweden, starting at €3.90


* Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland and USA 

The package is delivered to your address (letter parcel) or the closes servicepoint (DHL). The customer is responsible to check where the nearest servicepoint for DHL is. When the order is sent, the products are packed the same day and shipped as quickly as possible to you.
 
Deliveries
We always pack and ship the same day as we receive Your order. With current partners (Postnord/DHL) You usually receive Your parcel within 1-4 days. During promotions or unexpectedly large demand on any product, it may, however, take a little longer.